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CHEAT SHEET

THE 5 STAGES OF THE  RETAIL CUSTOMER JOURNEY

DISCOVER WHAT INFLUENCES CUSTOMER DECISIONS 
AND HOW TO USE CUSTOMER JOURNEYS TO BOOST LOYALTY TO YOUR BRAND.

Use this cheat sheet to find high-impact moments in the retail customer journey. 


  • Understand the 5 stages of the customer journey

  • Identify opportunities for optimization

  • Enhance the overall customer experience

Includes examples for fashion and grocery retail!

LOYAL GURU IS TRUSTED BY LEADING RETAILERS ACROSS THE GLOBE

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